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Shipping & Returns

All orders are normally despatched to the delivery address that you supply within 7 days of receipt. So you will receive your products within 10 days of purchasing. If an item is temporarily unavailable for any reason or has a longer lead-time, then you will be notified of the revised despatch date and given the opportunity to cancel your order.

We currently deliver only in UK and EU.

 

Shipping Costs

 

UK: £4  EU

EU: £10.50

 

Order Confirmation

As soon as you place your order you will receive order confirmation e-mail. This means that we have received your order in our system and authorized your credit card for the purchase. As soon as we receive your order we will confirm that it is in stock and available for shipment. If your item is on backorder or unavailable we will void the authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days) we will process the charges and submit the order for shipment.

 

Order Shipment

If your order is stock and we process the charges to your credit card it will ship within five business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address your provide when checking out. If you do not receive tracking information from us within six business days of your order feel free to follow up with us at info@nilare.com

 

Damages

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If you item(s) do arrived damaged please send photos to info@nilare.com and we will process your claim within 28 days. Refunds will be made by the original payment method within 28 days of the receipt by us of the item.

 

Returns

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. We accept the return of all items only if they are returned within 14 days. Under these circumstances we will issue a full refund for the price you paid for the item. Refunds will be made by the original payment method within 28 days of the receipt by us of the item. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Any return received by Nilare after 14 days will not be refunded. This does not affect your statutory rights. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 28 days. If you are shipping an item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@nilare.com

 

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

Exchanges

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at info@nilare.com and send your item to: Impact Hub Islington, 5 Torrens Street, London, EC1V 1NQ, UK

 

Shipping

To return your product, you should mail your product to: Impact Hub Islington, 5 Torrens Street, London, EC1V 1NQ, UK

 

Cancellations & Refunds

All orders cancelled after 48 hours are subject to a £20 administration fee whether or not your order has shipped. If you order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.

 

Credit Cards and Payment

We accept the following methods of payment: Paypal, Visa, MasterCard, American Express, check or money order.